Toucan Education, like lots of organisations, is made up of more than one entity:
To make things simple, we often refer to ourselves as ‘Toucan’.
When we collect or process your personal data we are regulated by the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ or ‘processor’ of that personal information for the purposes of those laws.
It won’t be a surprise to know that most of the information we collect about you is needed to deliver the products and services you have asked for (such as assessments, training, membership, newsletters etc.) or to keep you informed about things you might reasonably expect, given our relationship. That tends to include things like:
As you would expect, we must keep records to comply with the law regarding (for example) criminal activity or fraud.
Sometimes we are provided personal information from:
Normally, we use your personal information to:
We do not routinely share your personal data with anyone unless there is a good reason to do so. This might include:
Occasionally we may need to pass your data outside the European Economic Area — for further information, including how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’ (below).
As you would expect, we will share personal information with law enforcement or other authorities, if required by applicable law. We will not share your personal information with any other third party.
We often need your personal data to provide you with the services you have requested. However, occasionally we may ask you for permission to capture additional data that would help us expand our understanding of your needs or market other products and services to you. We will inform you at the point of collecting information from you whether you are required to provide the information to receive the service or whether this is optional.
We will hold your personal data for as long as it is needed for us to provide you with the services or for the period we are required to retain this information by applicable UK tax law (currently 6 years), whichever is the longer.
Rather than bombard you with requests for permissions, we try to limit the data we keep to that is required to fulfil our contractual obligations to you and/or the pursuit of our legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interest is providing you products and services in relation to dyslexia, co-occurring difficulties, SEN and other topics relating to the services received or enquired about with us.
In limited circumstances, we may also rely on the need to protect your interests (or those of a third party) and/or where processing is in the public interest or for official purposes.
Where we process special category personal information, for example children’s and criminal information, we will only do so with your explicit consent.
We may transfer your personal information to third parties located outside the European Economic Area (EEA) if they are prospective providers of services to you or if they are journalists who we would like to cover your products or services.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision whether certain countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to obligations obliging the transferee to comply with the General Data Protection Regulation and designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information, please contact us. We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Under the General Data Protection Regulation you have several important rights including:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to unsubscribe from any email newsletter you can click the unsubscribe button/respond asking us to unsubscribe you. It may take up to 21 days for this to take place.
If you would like to exercise any of those wider rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach, where we are legally required to do so.
We use several different cookies on our website. These are used solely to remember your preferences on this site and for Google Analytics. Please see the table for the cookies our site uses and what they are used for.
Used by Google Analytics to identify unique users to the website
Used by Google Analytics to throttle the request rate
We hope that we can resolve any query or concern you raise about our use of your information.
If you have a complaint or query, please contact the Data Protection Officer, by email at firstname.lastname@example.org.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) where you work, normally live or where any alleged infringement of data protection laws occurred.
The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concerns/
We may change this privacy notice from time to time and this will be reflected on our website.
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Newcastle upon Tyne
Tyne and Wear